NRW poses significant challenges for water utility institutions worldwide, impacting sustainable access to potable water and the financial viability of utility operations. This issue is particularly severe for water utilities in developing countries, like Ethiopia. This research aimed to examine NRW and identify its root causes specifically for the Debre Markos Water Utility. Data collection involved a desk review, field observations, and semi-structured key-informant interviews, which included both open and closed-ended questions. The research findings indicated that the average NRW was estimated at 35.94%. The impact assessment revealed that NRW had a significant negative effect on both the water utility and its customers. The study found that leakage and its triggers, theft, lack of NRW components awareness, infrastructure development, poor data handling practices, a low number of gate valves, great distances from master control points, inaccurate water meters, and failure to utilize the latest water meter technology were the main root causes of NRW. Therefore, the water utility should have an awareness of NRW components and develop appropriate reduction strategies. Additionally, the utility should adopt the latest technologies in water supply components and implement robust scientific investigation and monitoring mechanisms, supported by a legal framework, to recover the revenue lost.
| Published in | Journal of Water Resources and Ocean Science (Volume 14, Issue 5) |
| DOI | 10.11648/j.wros.20251405.13 |
| Page(s) | 147-162 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2025. Published by Science Publishing Group |
Unbilled Authorized Consumption, Leakage, NRW Components, NRW Impacts, Non-Revenue Water, NRW Root Causes, Commercial Losses
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APA Style
Amogne, A. A. (2025). Examining Non-Revenue Water and Identifying Its Root Causes in Debre Markos Town, Ethiopia. Journal of Water Resources and Ocean Science, 14(5), 147-162. https://doi.org/10.11648/j.wros.20251405.13
ACS Style
Amogne, A. A. Examining Non-Revenue Water and Identifying Its Root Causes in Debre Markos Town, Ethiopia. J. Water Resour. Ocean Sci. 2025, 14(5), 147-162. doi: 10.11648/j.wros.20251405.13
@article{10.11648/j.wros.20251405.13,
author = {Abayneh Agumass Amogne},
title = {Examining Non-Revenue Water and Identifying Its Root Causes in Debre Markos Town, Ethiopia
},
journal = {Journal of Water Resources and Ocean Science},
volume = {14},
number = {5},
pages = {147-162},
doi = {10.11648/j.wros.20251405.13},
url = {https://doi.org/10.11648/j.wros.20251405.13},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.wros.20251405.13},
abstract = {NRW poses significant challenges for water utility institutions worldwide, impacting sustainable access to potable water and the financial viability of utility operations. This issue is particularly severe for water utilities in developing countries, like Ethiopia. This research aimed to examine NRW and identify its root causes specifically for the Debre Markos Water Utility. Data collection involved a desk review, field observations, and semi-structured key-informant interviews, which included both open and closed-ended questions. The research findings indicated that the average NRW was estimated at 35.94%. The impact assessment revealed that NRW had a significant negative effect on both the water utility and its customers. The study found that leakage and its triggers, theft, lack of NRW components awareness, infrastructure development, poor data handling practices, a low number of gate valves, great distances from master control points, inaccurate water meters, and failure to utilize the latest water meter technology were the main root causes of NRW. Therefore, the water utility should have an awareness of NRW components and develop appropriate reduction strategies. Additionally, the utility should adopt the latest technologies in water supply components and implement robust scientific investigation and monitoring mechanisms, supported by a legal framework, to recover the revenue lost.
},
year = {2025}
}
TY - JOUR T1 - Examining Non-Revenue Water and Identifying Its Root Causes in Debre Markos Town, Ethiopia AU - Abayneh Agumass Amogne Y1 - 2025/10/31 PY - 2025 N1 - https://doi.org/10.11648/j.wros.20251405.13 DO - 10.11648/j.wros.20251405.13 T2 - Journal of Water Resources and Ocean Science JF - Journal of Water Resources and Ocean Science JO - Journal of Water Resources and Ocean Science SP - 147 EP - 162 PB - Science Publishing Group SN - 2328-7993 UR - https://doi.org/10.11648/j.wros.20251405.13 AB - NRW poses significant challenges for water utility institutions worldwide, impacting sustainable access to potable water and the financial viability of utility operations. This issue is particularly severe for water utilities in developing countries, like Ethiopia. This research aimed to examine NRW and identify its root causes specifically for the Debre Markos Water Utility. Data collection involved a desk review, field observations, and semi-structured key-informant interviews, which included both open and closed-ended questions. The research findings indicated that the average NRW was estimated at 35.94%. The impact assessment revealed that NRW had a significant negative effect on both the water utility and its customers. The study found that leakage and its triggers, theft, lack of NRW components awareness, infrastructure development, poor data handling practices, a low number of gate valves, great distances from master control points, inaccurate water meters, and failure to utilize the latest water meter technology were the main root causes of NRW. Therefore, the water utility should have an awareness of NRW components and develop appropriate reduction strategies. Additionally, the utility should adopt the latest technologies in water supply components and implement robust scientific investigation and monitoring mechanisms, supported by a legal framework, to recover the revenue lost. VL - 14 IS - 5 ER -